WESTBANK’S PICKUP AND DELIVERY
Pickup & Delivery Laundry Services For Businesses & Individuals
Let’s face it – we know you’re busy. Want one less errand? Westbank’s Pickup and delivery service brings convenience to your door for only $5 per month. Additionally, there’s no need to be home, and we’re in most Austin neighborhoods twice weekly. So, one of our delivery valets will pick up your garments and deliver them back clean and ready to wear.
To schedule a pick-up, establish your FREE account online. You won’t be charged until you are ready to order!
Have questions about our delivery service? Check out our Delivery FAQ.
SIGN UP
After completing your online FREE signup, a delivery valet will contact you and answer any questions you might have.
LAUNDRY BAG
Your laundry bag, complete with personalized
tags specifying your cleaning preferences,
will be delivered to you .
PICK-UP
Set your bag out at your front door or other pre-determined location and we’ll take it from there.
DROP OFF
We’ll return your freshly cleaned and hand-finished garments and hang them on our handy hook.
AUTOMATIC BILLING
We simply charge your credit card on file.
VIP REWARDS
You’ll automatically receive Westbank’s VIP Rewards, earning $5 off for every $100 spent.
Pickup and Delivery Frequently Asked Questions
How do I get started?
Complete the online signup & delivery form and our valet will call you to answer your questions. We only charge a nominal $5.00 monthly service fee for pickup and delivery of your dry cleaning.
Do I need to be home? Where do you pick up and drop off my clothes?
No need to be home. Just put the cleaning in your Westbank bag and leave it by the outside of your front door, concierge desk, or other covered location by 8:00 a.m. Your cleaned garments will be returned and hung on your front door.
How do I pay?
We charge your credit card on file and provide a receipt with your order.
How often do you pick up?
We pick up and deliver twice a week. Hence, your valet will let you know if you’re on a Monday -Thursday or Tuesday-Friday schedule.
Do I have to have a minimum order?
There is no minimum order required.
Can I use coupons?
Yes. Coupons can be placed inside your laundry bag. Furthermore, you’ll also automatically receive VIP Rewards, earning $5 for every $100 spent.
Do I have to use delivery twice a week?
No, if you don’t have any items, we’ll be by the following week. If you are on vacation, please let your valet driver know — via text or email — your vacation date range.
What if I need something cleaned ASAP?
You can take your items to any of our 5 locations. We offer same-day service — in by 8:30 AM and back by 5:00 PM
What if I have a special stain or request?
We provide you with Special Request forms and you can fill out and attach to your garments.
What if it’s raining or some other weather event?
If you don’t have a covered, protected area for your bag, we don’t recommend putting your bag out during inclement weather. In rare weather events your valet may choose to hold your items until your next scheduled day and will contact you.
Do you recycle hangers?
Yes. We have hanger caddies that you can fill up and place with your order.
Are you closed on certain holidays?
Yes, we are closed most major holidays. Your service will resume on your next scheduled day if it falls on a holiday.
How do I communicate with my valet?
Your valet will provide you with his/her mobile number for the fastest service. We also send email reminders and special offers. You may also email Delivery@westbankdrycleaning.com or call (512) 236-8611.
Where should I put bulky items like comforters or bedspreads?
You can place them in a large plastic bag or trash bag, but make sure they are labeled with your name and phone number.
The Quickest Way to Handle Your Dry Cleaning.
Would you like real-time access to your dry cleaning information and get notified when completed and ready for pick up?
Austin Dry Cleaning & Laundry Service
Are you on our Home Delivery service, but wish to pick your clothes up at the store for an even faster turnaround? Download the latest mobile app from Westbank Dry Cleaning to track the processing of your orders; get notifications for pickups; and view your account information, current specials, store locations, and more!
| BENEFITS | |
| Order Ready Notifications | Schedule Pickup |
| Delivery Pickup Reminder | View your Order |
| Referrals for Bonus | Billing Info & Admin |
| Coupons | |
