Visit our Pickup & Delivery page to sign up. You’ll need your delivery address, credit card, and cell number to create your account. Pickup and delivery is just $7 per month.
FREQUENTLY ASKED QUESTIONS
HAVE QUESTIONS ABOUT OUR SERVICES?
You’ve come to the right place. From pickup and delivery to garment care, pricing, and specialty services, we’ve gathered the answers to help you get started with Westbank.
HAVE QUESTIONS ABOUT OUR SERVICES?
You’ve come to the right place. From pickup and delivery to garment care, pricing, and specialty services, we’ve gathered the answers to help you get started with Westbank.
PICKUP & DELIVERY
Is delivery safe and reliable?
Yes. We’ve been offering secure pickup and delivery service in Austin since 1996 and serve thousands of satisfied customers every week.
Where will my clothes be dropped off?
You choose the drop-off location that works best for you. Your Route Manager can install a delivery hook in your preferred spot, and some clients provide a garage code or special instructions for added convenience.
Will I get reminders for pickup?
Yes. You’ll receive a text at 7:30 p.m. the night before your scheduled service. Just reply “Yes” before 8 a.m. the next day if you need a pickup.
What if I’m going out of town?
You can pause your service at any time by logging into your Westbank account. You may also call us at (512) 236-8611 and let us know the dates you’d like to suspend pickup and delivery.
Need supplies or have a special request?
Just let your Route Manager know, or call us at (512) 236-8611. We’re happy to help with extra laundry bags, delivery instructions, garment-specific requests, or anything else you need to make your service easier.
Can I recycle hangers and plastic with my delivery?
Absolutely. Simply place used plastic and your full hanger caddy in your delivery bag, and we’ll collect them with your next pickup.
Do you offer referral rewards?
Yes. You’ll receive a $50 account credit for every friend or neighbor you refer who signs up and places their first order.
Can I request custom delivery preferences?
Yes. You can share special delivery or garment care preferences by calling us at (512) 236-8611 or updating your online account. Whether you prefer shirts folded for travel, specific delivery instructions, or other custom requests, we’re happy to make your service work for you.
What if I have a special request or repair?
Please leave a note with the item or speak with your Route Manager. We inspect every garment at intake and will contact you if we have any questions before moving forward.
Why do you need my mobile number and email address?
We use your mobile number and email address to send service reminders, order updates, and important notifications related to your pickup and delivery service.
Is there a delivery minimum?
No. There is no minimum order required for pickup and delivery service.
What if my delivery day falls on a holiday?
We’ll send you an updated schedule by text so you know exactly when to expect your next pickup or delivery.
What time does my driver arrive?
Pickup and delivery typically take place between 8:00 AM and 5:00 PM, weather permitting.
DRY CLEANING & GARMENT CARE
Where is the cleaning actually done?
All cleaning is done at our dedicated Westbank production facility. Your garments are never outsourced—they are handled under our direct supervision from start to finish.
What kind of cleaning chemicals do you use?
We use fresh, environmentally conscious cleaning agents and never rely on recycled solvent. Our process is designed to clean effectively while supporting a safer, more responsible approach to garment care.
How are garments pressed?
We use hand-finishing techniques for delicate garments and any item that requires extra care. Machine steamers are used only when appropriate, based on the fabric, construction, and finish of the garment.
What if an item is damaged or lost?
We take responsibility for any item damaged or lost while in our care. If something happens, our client service team will work with you directly to make it right.
How much does dry cleaning cost?
Pricing varies by garment, and our team is happy to provide a quote at drop-off. You can also request a price list by calling us at (512) 236-8611.
Do you offer pickup and delivery?
Yes. Westbank offers convenient pickup and delivery service for just $7 per month.
Are your cleaners certified?
Yes. Every Westbank location is staffed by certified garment care professionals, and we’re proud to be affiliated with the Drycleaning & Laundry Institute.
Can I trust your team with delicate or high-end fabrics?
Absolutely. Our team is trained to inspect, identify, and care for delicate fabrics, designer garments, and specialty pieces with the attention and expertise they require.
STILL HAVE QUESTIONS?
We’re happy to help. Contact us or call (512) 236-8611, and our team will make sure you get the information you need.
STILL HAVE QUESTIONS?
We’re happy to help. Contact us or call (512) 236-8611, and our team will make sure you get the information you need.
