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Reviews

It is well known that Internet reviews play an important part in converting visitors into customers. Furthermore, in a world filled with decisions, reviews aid people to make decisions in choosing a movie, buying a car, or having their clothes dry cleaned. Customer testimonials and feedback help people make smarter choices and then help cleaners like Westbank Dry Cleaning stand-out from the rest of the competition.

Westbank Dry Cleaning Reviews

When researching online, consumers look for testimonials in order to get an idea of a business’s reputation and customer service. Westbank Dry Cleaning takes feedback seriously and strive to be the very best cleaners in the Austin area.

We invite our customers to provide their thoughts on our cleaning service. So take a look at some of the reviews we have received below.  

 

Yadira Fernandez
Love the quality of service and the customer service is the best!!!
Business Response:
Awesome! Thank you so much for the Five Star Review – we love customers like you. We will make sure to continue to earn your business.

 

Rosemary D.
Consistently great service 😊
Business Response:
Thank you so much for your kind words, Rosemary. We really appreciate you taking the time out to share your experience with us. Five Star customers like you are awesome! Cheers, Westbank Dry Cleaning

 

The Brinkley’s
Best in Austin / hands down!
Business Response:
Thanks for the Five Star Review – we have the best customers in Austin like you! We will make sure to keep earning your business daily.

 

Jennifer N.
Excellent customers service and very friendly!
Business Response:
Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out to share your experience with us. We will make sure to keep working our services and earning your business daily! Cheers, Westbank Dry Cleaning

 

Ana A.
Great customer service provided by Tom. Clean and organized operation with very good timeliness service. Thank you!
Business Response:
Thank you so much for your kind words, Ana. We really appreciate you taking the time out to share your experience with us. Kudos to Tom and the rest of the crew a staff that make it all happen for you! Cheers, Westbank Dry Cleaning

 

Marshall T.
Good but expensive!
Business Response:
Thank you so much for your kind words, Marshall. We really appreciate you taking the time out to share your experience with us. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner. Cheers, Westbank Cleaners

 

Florence Thomas
Excellent service and detailed care for dry cleaning cloths! I would highly recommend!
Business Response:
Thank you so much, Florence – we sincerely appreciate your time and comments about your recent visit. We will make sure to keep earning your business daily!

 

John B.
Excellent service
Business Response:
Thank you so much for your kind words, John. We appreciate the Five Star Review – we love our excellent customers! Cheers, Westbank Cleaners

 

Richard W.
Outstanding service
Business Response:
We love it – thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us from outstanding customers like you! Cheers, Westbank Dry Cleaning

 

Diana G.
I so appreciate getting a reminder to pick up my garment. In the past I’ve been guilty of abandoning items which us a terrible feeling. I appreciated the gentle, judgment-free treatment.
Business Response:
Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We are glad that you like our new SMS/text messaging service. You might also want to try our App’s new feature called “On My Way”. We can have your clothing ready for your quick pick-up! Cheers, Westbank Dry Cleaning

 

Rafael S.
Good dry cleaning but very expensive!
Business Response:
Thank you so much for your kind words, Rafael. We really appreciate you taking the time out to share your experience with us. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner. Cheers, Westbank Dry Cleaning

 

Richard and Jackie S.
Great service.
Business Response:
Thank you so much, Richard and Jackie. We really appreciate you taking the time out of your day to comment and award us a Five Star Review. We will make sure to keep earning your business. Cheers, Westbank Dry Cleaning

 

Margaret D.
Best dry cleaners in Austin.
Business Response:
Thank you so much for your kind words, Margaret. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Julia H.
I am always greeted with a smile &”be right with you” if there is a customer before me. I look forward to the short interaction with an always caring and competent person.
Business Response:
Thank you so much for your kind words, Julia. We really appreciate you taking the time out to share your experience with us. If you feel that you have to wait too much you may download our App and use the “On My Way” feature which gets your order ready for your arrival. You may also want to try our free pick-up and delivery. Either way we appreciate your business and thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

jay foster
Great customer service, prompt and on-time cleaning.
Business Response:
Thank you so much for the Five Star Review and kind words Jay! We will make sure to keep earning your business daily and provide the best in dry cleaning services!

 

james campbell
Business Response:
Thank you for the great review James! We appreciate the Five Stars and will make sure to keep earning your business as always.

 

Hanna f.
Your service is great. The parking is impossible with the Casis parents using the shopping center lot every morning. They seems to appear at the same
Time as I leave for My office.
Business Response:
Thank you so much for your kind words, Hanna. We really appreciate you taking the time out to share your experience with us. As a suggestion you might want to use our new App feature called “On My Way” which can tell us that you are coming in soon for less waiting time; quick in and out! The other suggestion is to use our free pick-up and delivery – we bring the cleaners to you at no additional charge. You save time and effort! Thanks for the awesome Five Star Review. Cheers, Westbank Cleaners

 

Linda V.
Helpful polite staff.
Helpful polite staff.
Cleaning ready the next day.
Business Response:
Thank you so much for taking the time to comment and award us the Five Stars. We really appreciate you taking the time out to share your experience with us. We hope our services keeps making life easier for you! Cheers, Westbank Cleaners

 

Daniel R.
Great service!
Business Response:
Thank you so much for taking the time to award us the Five Stars, Daniel. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Dry Cleaning

 

Vanessa R.
It was quick an easy! Would definitely take my dresses there again.
Business Response:
Thank you so much for your kind words, Vanessa. We really appreciate you taking the time out to share your experience with us. We will make sure to keep making life easier for you! Cheers, Westbank Dry Cleaning

 

Penni M.
The staff member is always nice and pleasant and makes sure everything is done right!!! They always make sure my sweaters are folded over the hanger which is important to me.
Business Response:
Thank you so much for your kind words, Penni. We really appreciate you taking the time out to share your experience with us. Kudos to the staff and crew for always keeping your garments in tip-top shape! Thank you for your business. Cheers, Westbank Dry Cleaning

 

Tom V.
Great service!
Business Response:
Thank you so much, Tom. We really appreciate you taking the time out to share your experience with us and will make sure to keep earning your business! Thanks for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Mona T.
Fast, excellent work. Friendly, efficient service.
Business Response:
Thank you so much for your kind words, Mona. We really appreciate you taking the time out to share your experience with us. We will make sure to keep providing the best in services for your garments – thank you for your business! Cheers, Westbank Cleaners

 

Mark Lucas
Wonderful Customer Service
Business Response:
Wow, thank you so much Mark! We sincerely appreciate the Five Star Review and will make sure to keep earning your business daily.

 

Francesca B.
The temporary site is west lake works well. Team is very cheerful. We wish you well and you complete repairs to your location. Glad no one was injured!
Business Response:
Thank you so much for your kind words, Francesca. We really appreciate you taking the time out to share your experience with us. The accident was quiet a surprise – we are glad no one was hurt. We should get back to the old space soon! Kudos to the team and of course all the crew and staff that make it happen for you! Cheers, Westbank Dry Cleaning

 

DEBBIE R.
You did a great job on my sisters hand cross stitched bedspread, she was a little nervous about bringing it in but I assured her that since you did a great job with mine a few months back that hers would turn out great and it did.
Thanks again
Debbie Robertson
Business Response:
Awesome – thank you so much for your kind words, Debbie. We really appreciate you taking the time out to share your experience with us. We are happy that the cross stitched bedspread came out looking good! Cheers, Westbank Cleaners

 

Mike Mattioli
Business Response:
Cool – thanks for taking the time to award us with a Five Star Review – we will make sure to keep earning your business daily. Five Star customers like you are our favorite!

 

John L.
Same day quality service
Business Response:
#Awesome – thank you so much for your kind words, John. we will make sure to keep providing the best in service to keep earning your business! Cheers, Westbank Dry Cleaning

 

Danita D.
Always friendly staff and quick fast service!! I wouldn’t go anywhere else!
Business Response:
We love loyal customers like you Danita – thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Mary Helen N.
Your staff are very customer-focused. A pleasure to do business with you.
Business Response:
Thank you so much for your kind words, Mary Helen. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thank you for the great Five Star Review! Cheers, Westbank Dry Cleaning

 

Kurt S.
Always pleasant personnel. Items are returned on time and immaculate
Business Response:
Thank you so much for your kind words, Kurt. We really appreciate you taking the time out to share your experience with us. We will make sure to keep providing the best in dry cleaning and laundry services for you. Cheers, Westbank Dry Cleaning

 

Bobby R.
Good service and convenient to my apartment. A little expensive but I guess that comes with the location.
Business Response:
Thank you so much for your kind words, Bobby. We really appreciate you taking the time out to share your experience with us. You might want to visit out website for our Seasonal specials and/or download our App (just ‘press’ them and they are applied automatically to your account). We appreciate and thank you for your business. Cheers, Westbank Dry Cleaning

 

David W.
Great location near Wholefoods . Friendly staff and service was as expected.
Business Response:
Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us. We are happy that our staff and crew is always able to help with your garment care! Cheers, Westbank Dry Cleaning

 

Roger P.
WestBank cleaners has long been a superlative organization. I left Austin for a few years and returned to find that excellence has remained the same as always!
Business Response:
Thank you so much for your kind words, Roger. We really appreciate you taking the time out to share your experience with us and happy that we could service your dry cleaning needs again! Happy 25 + years of serving the Austin area. Thank you for your business. Cheers, Westbank Dry Cleaning

 

Jim M.
I love the “can do” attitude and professionalism of your employees
Business Response:
#Awesome, Jim! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and the kudos to our staff and crew! Cheers, Westbank Dry Cleaning

 

Mary N.
Very good. Thanks.
Business Response:
Thank you so much for your kind words and taking the time to comment on your recent visit, Mary! Many thanks for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Rebecca M.
I live my clothes and trust them only to you. Thank you.
Business Response:
Thank you so much for the trust in our quality cleaning and laundering services! We appreciate the Five Star Review with the comments and thank you for your business. Cheers, Westbank Dry Cleaning

 

Francie F.
Excellent service by both employees at the West Lake location!
Business Response:
Awesome, Francie – we really appreciate taking a few minutes from your day to comment and award us a Five Star Review. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Kathy B.
Absolutely a great cleaner. They did a great job on my dress. Very friendly. I continue to be astounded at the cost of dry cleaning however and will do all I can to minimize his cost. Will seek our enviro-friendly options as am willing to pay more for this.
Business Response:
Thank you so much for your kind words, Kathy. We really appreciate you taking the time out to share your experience with us. You might want to check out our Couture coupons at our website and/or download the App where you can simply ‘press’ them and they will be automatically applied to your account. Thank you for your business! Cheers, Westbank Dry Cleaning

 

Robert S.
Great customer service!!
Business Response:
Thank you so much for taking the time to comment and award us a Five Star Review! Cheers, Westbank Dry Cleaning

 

Summer K.
Best dry cleaners in town! Service is great!
Business Response:
Thank you so much for your kind words, Summer. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Dry Cleaning

 

Deb G.
Westbank had to move our dry cleaning to a different location due to an accident at the Westlake store. The service was awesome as always. We are grateful for them!
Business Response:
Thank you so much for your kind words, Deb. We really appreciate you taking the time out to share your experience with us. We hope to be back in the temporary space a few doors down in another day or two. Thanks for your feedback! Cheers, Westbank Dry Cleaning

 

Miranda M.
I have been using this service for the last several years. Sadly John is no longer at this location. As long as the good service continues, I will continue to use them. I will miss Mr. John, he is the best!!
Business Response:
Thank you so much for your kind words, Miranda. We really appreciate you taking the time out to share your experience with us. We will all miss John but do hope you will continue to enjoy our services. Thank you for your business. Cheers, Westbank Dry Cleaning

 

Carolyn B.
Notified item ready to pick-up. Went in, item seemed to have been misplaced; not found.
Clerk on duty provided acknowledgement, initiated a search, provided profuse apologies and followed-up when item located, which was just short time later the same day. Excellent responsiveness. Thank you!
Business Response:
Thank you for providing your feedback and letting us know about this issue, Carolyn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are happy that the situation was resolved. Thank you for your business.

 

Paula K.
The staff is great but the prices are outrageous. I’m looking for a different cleaners.
Business Response:
Thank you for the compliments on the staff. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry-cleaner.

 

Daniel and Betty M.
Professional services on time
Business Response:
Thank you so much for your kind words, Daniel and Betty. We really appreciate you taking the time out to share your experience with us. We will aim to earn your business over and over again! Cheers, Westbank Dry Cleaning

 

Mary Z.
Always excellent quality and friendly people.
Business Response:
Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Kimberly Smith-Levine
Valerie and the crew are professional and kind.
Business Response:
#Awesome! Kudos to the staff and crew (including Valerie!) for keeping your garments looking good. Thank you for the Five Star Review, Kimberly!

  

Rebecca Scoggin
Business Response:
Wow – thank you so much for awarding us a Five Star Review – we will make sure to keep earning your business every day!

 

Kevin Dillingham
Prices on your website would really help. Especially given the number of reviews commenting about it. If the quality is what you say the prices should justify but the customer should never be blindsided by it. Other business have no issue posting their fees.
Business Response:
Hi Kevin; we have printed price sheets at all stores available at the counter. We are always happy to do estimates with promise dates. Thank you for taking the time to comment.

 

Lexi Wiseman
They did a fabulous job cleaning our dress blue we dropped off and they were such a kind staff! Will definitely be coming back!
Business Response:
Wow- good to hear you had a great experience with our services! We sincerely appreciate the Five Star Review and will make sure to keep earning your business daily.

 

Carolyn R.
Friendly and fast
Business Response:
Thank you so much for your kind words, Carolyn. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Marian M-S
Always courteous, quick and impeccable service, friendly staff!
Business Response:
Thank you so much for the Five Star Review – we sincerely appreciate it! We will make sure to keep earning your business daily!

 

Peter R.
On time, good quality
Business Response:
Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us. We will continue to earn your business daily. Thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Jay B.
You’ve always been the best ever since William first waited on me back at the beginning in the Randall’s Shopping Center (or was it still Tom Thumb then?)
Business Response:
Thank you so much for your kind words, Jay. We really appreciate you taking the time out to share your experience with us. William has since moved on and sold the business. We are still here and have eight stores in the Austin area. Thank you for your business! Cheers, Westbank Dry Cleaning

 

Anthony J Rice
Fair prices, great service and Valerie is amazing. Super nice, helped me save $20 and my clothes look sharp!! Will not be going anywhere else as long as I’m in Austin
Business Response:
#Awesome – thank you so much, Anthony! We sincerely appreciate the kudos. We will definitely continue to earn your business daily!

 

Charles G.
Great service, appreciate the support of first responders! I will be back.
Business Response:
Thank you so much for your kind words, Charles. We really appreciate you taking the time out to share your experience with us. We will make sure to continue to earn your business and loyalty! Cheers, Westbank Dry Cleaning

 

Mary Pitts
Business Response:
Wow – thank you so much for the Five Star Review – we are pleased to hear that you enjoy our Concierge services!

 

Jeff Lyons
Brought in two very large table cloths to be dry cleaned, not their normal job but they turned it around next day, sent me a text when it was ready to be picked up, which was ahead of schedule. Impressive.
Business Response:
Awesome! We are pleased to hear that everything went well. Customers love our SMS/texting and online accounts. Thanks for the Five Star Review!

 

Susan K.
My coat was complicated. The gentleman took lots of time discussing possibilities, came up with a plan, then called to ask me if I wanted to take a risk- totally above and beyond. I took the risk, he was partly right about the downside of the outcome so Io was prepared, and overall, the coat looked wonderful. Outstanding customer service!
Business Response:
Thank you so much for your kind words, Susan. We really appreciate you taking the time out to share your experience with us. We are pleased that we were able to make lemonade out of lemons with your coat! We will continue to keep earning your business as usual – thank you so much for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Lisa and Scott C.
Always great service and excellent cleaning.
Business Response:
Thank you so much for your kind words, Lisa and Scott. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Tom S.
Fantastic service. No residue or chemical smell. Same day if before 8am in most cases
Business Response:
Thank you so much for your kind words, Tom. We really appreciate you taking the time out to share your experience with us. Yes, we are all about service and all the amenities of Concierge services one of them being free pick-up and delivery. Thank you for your business – we will aim to keep earning it daily! Cheers, Westbank Dry Cleaning

 

Howard W.
They know what customers need and want, and the employees are always helpful and friendly.
Business Response:
Thank you so much for your kind words, Howard. We will make sure to keep earning your business daily and appreciate you taking the time to comment. We sincerely appreciate the Five Star Review; thanks! Cheers, Westbank Cleaners

 

George G.
Everything was fine. I take it in and pick it up. The desk clerk is always pleasant. I seldom
need to ask for a redo.. If so, the clerk is always cooperative.
Business Response:
Thank you so much for your kind words, George. We really appreciate you taking the time out to share your experience with us. We appreciate the Five Star Review! If by chance you would like to try our free pick-up and delivery please do not hesitate in asking. Thank you for your business! Cheers, Westbank Cleaners

 

Desiree B.
Thank you for always making my clothes look brand new!
Business Response:
Thank you so much for your kind words, Desiree. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business and as always, keeping your garments looking brand new! Cheers, Westbank Dry Cleaning

 

Angel L.
I was visiting Austin TX at the Domain this week and I came to bring some white pants for a last minute event. They cleaned my pants so well and removed a stain. They did so good I came back and brought by BF shirts. Great job A+++ thank you so much
Business Response:
Thank you so much for your kind words, Angel. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business so you will want to stay in Austin! Thank you for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Jennifer A.
Everyone that works there is always so friendly. Fast turnaround time. Clothes come back clean. Nothing more to ask for!
Business Response:
Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out to share your experience with us. We will make sure to keep working the Five Stars and earning your business daily! Cheers, Westbank Cleaners

 

Nelson A.
Awesome customer services
Business Response:
Thank you so much for your kind words, Nelson. We really appreciate you taking the time out to share your experience with us – we think you are an awesome customer! We will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

Andrew S. C.
The facility is clean but a lot of turnover in personnel. It is very convenient but the price is very high to have concerns about losing laundry
Business Response:
Thank you for providing your feedback and letting us know about this issue, Andrew.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are working to train and retain our staff better; do not fear losing clothing as every item is tagged so it’s very hard to lose an item. Our GM Charles and Dominique and the rest of the staff will be able to assist with anything else that is necessary to allay your fears.

 

John K.
Outstanding service! Always timely and done right. The staff could not be more helpful!
Business Response:
Thank you so much for your kind words, John. We really appreciate you taking the time out to share your experience with us. Good to hear that our staff and crew went above and beyond to help you! #kudos Cheers, Westbank Dry Cleaning

 

Laura W
I recently had to attend a wedding in Barton Creek from out of town that required a LOT of formal clothing. After a search online I located Westbank Dry Cleaning and called to see if they could receive my clothing via FedEx, press it and deliver to the hotel for me. The answer to every question that I asked was YES! After a very poor experience trying to get the hotel we were staying at to help me navigate this unusual clothing request, this was refreshing.
Charles was my primary contact and he was attentive, positive and professional throughout the entire experience. He stayed in contact with me throughout the entire ordeal and made it a seamless process. The person he had deliver the clothing to the hotel even called me to update me on which department in the hotel had received the clothing and were to find it.
I would not hesitate to recommend this company to anyone, their customer service was far superior to any other dry cleaner (or the fancy hotel for that matter!) that I have dealt with in the past. Charles deserves a raise!
Business Response:
Thank you so much for your kind words and sharing your recent experience with Charles, our crew and staff at Westbank Dry Cleaning! We sincerely appreciate the Five Star Review and will make sure we continue to earn your business again!

 

Laree M.
JUST Back from a trip to the North Atlantic–Iceland, Greenland, Ireland, etc., had numerous sweaters to be dry-cleaned. All returned promptly and perfectly, now I’m ready for FALL!!
Thanks
Business Response:
Thank you so much for your kind words, Laree. We really appreciate you taking the time out to share your experience with us. We are pleased to hear that your fabulous sweaters were well take care of! We sincerely thank you for your business and will make sure to keep earning it daily! Cheers, Westbank Cleaners

 

Richard R.
Per usual, nice young person and fine cleaning.
Business Response:
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

William Ferrufino
Great quick service. Convenient location helps too
Business Response:
Awesome! Thanks for the Five Star Review William – we sincerely appreciate you noticing the services. We thank you and appreciate your business and will not stop earning it!

 

Austin N.
Love the app and VIP service. Literally takes me 30 seconds for pick-up/drop-off!
Business Response:
Thank you so much for your kind words, Austin. We like making life easier for top customers like you and really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Chief Joe B.
Great job!!
Great service!!
Great staff!!
Thanks
Business Response:
Thank you so much for your kind words, Chief Joe. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Richard H.
Great service
Business Response:
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. Thank you for your business! Cheers, Westbank Dry Cleaning

 

Andrew Baxter
Always gets by stuff (including my son’s band Tuxedo) cleaned and cared for fast and at a very reasonable price.
Business Response:
Thanks for the Five Star Review, Andrew – we are pleased to hear that your son’s band tuxedo looked awesome! Thank you for your business – we aim to earn it daily.

 

Susan H.
Beautiful job and so fast!
Business Response:
Awesome – thank you so much for your kind words, Susan. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business! Cheers, Westbank Dry Cleaning

 

Martin Serra
Business Response:
Thanks for the Five Star Review Martin! We sincerely appreciate you taking the time to award us the mark of excellence.

 

Richard and Jennifer M.
Always professional and courteous.
Business Response:
Thank you so much for your kind words, Richard and Jennifer. We really appreciate you taking the time out to share your experience with us. We enjoy getting responses from customers like you! Cheers, Westbank Cleaners

 

Vicki S.
My comforter was done within a reasonable time. I also had some stains on it and they took them all out. I would highly recommend. The staff is also very friendly.
Business Response:
Thank you so much for your kind words, Vicki. We really appreciate you taking the time out to share your experience with us. We are especially pleased that your comforter came out nice and clean! Kudos to the staff and crew that make it happen for you. Cheers, Westbank Dry Cleaning

 

Sherry G.
Always quick great service and not so costly
Business Response:
Thank you so much for your kind words, Sherry. We are pleased that you liked your recent experience. Thank you for your business and will make sure to keep earning it! Cheers, Westbank Dry Cleaning

 

Susan M.
Wonderful service, good job on all dry cleaning & laundry
Business Response:
Thank you so much for your kind words and kudos, Susan, we really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Cleaners

 

Clint Littrell
Business Response:
Thank you for the Five Star Review, Clint! We sincerely appreciate and will continue to provide the best in service and earn your business daily. Thanks!

 

John K.
Easy drop off and timely pickup. Shirts come back clean and nicely pressed. One of the best part of the service is that I never have to worry about a missing or broken shirt button. I love the service which texts me when my order has arrived at the local Westbank location. I am a loyal customer
Business Response:
Thank you so much for your kind words and the resounding testimonial, John. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Joan M.
My family and I have been patrons for many years. Our clothes are cleaned well, and quickly, and your employees are courteous.
Thanks.
Business Response:
Thank you so much for your kind words, Joan. We really appreciate you taking the time out to share your experience with us. We sincerely appreciate your patronage – we will make sure to keep earning your business daily! Cheers, Westbank Cleaners

 

Michele G.
Same day service – awesome and Caesar was very attentive – thank you!
Business Response:
Thank you so much for your kind words, Michele. Kudos to Caesar and the rest of the crew and staff that keep your garments in tip-top shape for you! We will make sure to keep earning your business daily Cheers, Westbank Dry Cleaning

 

Betty L.
I used to go to west bank cleaners on a Jefferson. Went to the Tarrytown location and the dry cleaning was good as expected. The counter person was really nice – great customer service. I do think prices are a little inflated but the quality of work is very good
Business Response:
Thank you so much for your kind words, Betty. We really appreciate you taking the time out to share your experience with us. Thank you for the feedback. We would like to recommend opening your own online account and/or the App as we have Seasonal coupons. In the App all you need to do is “press” them and they are applied automatically. Cheers, Westbank Cleaners

 

Nig Ren
They always do a good job and I am a complainer but with these folks I have none
Business Response:
Good to hear that you like our Concierge services. We will make sure to keep earning your business daily!

 

Harrison W.
John is simply the best. Extremely kind and a magician at removing stains. 5/5 stars
Business Response:
Thank you so much for your kind words, Harrison. We really appreciate you taking the time out to share your experience with us. Kudos to John at our store on Congress Ave and the staff and crew that make it happen for you. Thank you for the Five Star Review. We will make sure to keep earning your business! Cheers, Westbank Dry Cleaning

 

Linda and Don W.
Prompt, courteous and quality service. Thank you!
Business Response:
Thank you so much for your kind words, Linda and Don. We sincerely appreciate your business and will make sure to keep earning it daily! Cheers, Westbank Dry Cleaning

 

Wesley and Libby B.
Great service & friendly staff.
Business Response:
Thank you so much for your kind words, Wesley and Libby. We really appreciate you taking the time out to share your experience with us. Kudos to our staff and crew for always keeping your garments looking good! Cheers, Westbank Dry Cleaning

 

Shea W.
Great experience. Bit pricey but that’s what you get with quality. But $30 to dry clean a comforter is a bit much. And $30 to dry clean 3 articles of clothing is a bit much. But it’s quality and I trust y’alls process.
Business Response:
Thank you for your feedback. We are happy that you were satisfied with the customer service and cleaning quality you received on your clothing. We also appreciate your comment about pricing. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner.

 

Yolanda Linehan
Westbank is my favorite cleaners. They have consistently removed stubborn spots from clothing. Their prices and turnaround times are excellent and are conveniently located near my home.
Business Response:
Wow, thank you for the Five Star Review, Yolanda! We are pleased to hear that we always exceed your expectations when it comes to garment cleaning. Thank you for your business and we will keep making sure we earn your business daily.

 

Tony Forte
One of my shirts was destroyed. The gentleman let me know immediately when I came in to pick up. They gave new a $100 credit for my shirt to use. Mistakes happen. What a business does dealing with them is what matters. They did a great job.
Business Response:
Thank you for the Five Star Review, Tony. We hope this doesn’t happen again and sincerely apologize for the whole incident. We will make sure to keep earning your business daily.

 

Matt K.
John was very kind, helpful and easy to work with. Really appreciate him. Very good service.
Business Response:
Thank you so much for your kind words, Matt. We really appreciate you taking the time out to share your experience with us. Kudos to John at the store and the staff and crew at the plant/warehouse that make it all happen for you! Thanks for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Jordan Wise
Fantastic service and friendly staff.
Business Response:
Awesome! Thank you for the Five Star Review Jordan – we will make sure to keep earning your business daily.

 

Penni M.
Westbank always does a great job!!! Staff are friendly and make going to the cleaners a pleasant experience. Also like receiving a text when my clothes are ready.
Business Response:
Wow! Thank you so much for a great testimonial, Penni. We are happy that you enjoyed your visit with use – hopefully many more to come. Thank you for your business! Cheers, Westbank Dry Cleaning

 

Stephen Kinney
Business Response:
Great – thanks Stephen! We appreciate and thank you for taking the time to leave us a Five Star Review. We will make sure to keep earning your business daily.
Business Response:
Wow – thanks for the Five Star Review! #muchAppreciated Cheers, Westbank Cleaners

 

Cindy S.
Good clean but too expensive!!
Business Response:
Thank you so much for your kind words, Cindy. We really appreciate you taking the time out to share your experience with us. You might want to try downloading our App or visit the home page for our Seasonal Couture coupons. Also you might want to create your own account to receive our monthly e-mail (it also contains the coupons/link). Via the App you just press and the coupons are applied automatically. Cheers, Westbank Cleaners

 

William and Sara M.
Always wonderful
Nene and Cesar are great
Feels Like everyone cares!
Business Response:
Thank you so much for your kind words, William and Sara. We really appreciate you taking the time out to share your experience with us. Kudos to Nene and Cesar and the staff and crew that make it happen for you! Cheers, Westbank Dry Cleaning

 

Tom Salyers
The three stars are for the relatively quick turnaround time and the gentleman behind the counter, who was very nice.
The missing two are for the fact that while three of the seven items I brought in were put through standard laundry as I requested, the other four were put through “wet cleaning”…at over twice the price per item. None of them required any special handling–just six standard shirts and one pair of jeans.
I wasn’t made aware of these prices up front. Nor was I made aware that half my clothes would be cleaned using a different, more expensive process than what I’d asked for. I’m now out over $57 for only seven items of clothing.
The hotel I’m staying in would actually have been marginally cheaper *and* had same-day service.

 

Caitlan Evermon
Business Response:
Thanks for the Review Caitlin! We will make sure to keep earning your business daily. Thank you!

 

Nicolas McTyre
Business Response:
Nicolas, thank you kindly for the Five Star Review! We will make sure to keep earning your business as always.

 

John and liz W.
Friendly, courteous, quick turnaround. Also did a great job.
Business Response:
Thank you so much for your kind words, John and Liz. We really appreciate you taking the time out to share your experience with us. We will make sure to keep the red carpet out for you! Thanks for the Five Star Review. Cheers, Westbank Cleaners

 

Mary Helen N.
The person who helped me is very professional and she is a good
Representative of your business
Business Response:
Thank you so much for your kind words, Mary Helen. We really appreciate you taking the time out to share your experience with us. Kudos to our staff and crew – we appreciate them as much as we do you. Thank you for your business! Cheers, Westbank Dry Cleaning

 

Tom K.
Always good.
Business Response:
Thank you so much for your kind words, Tom. We like ‘always good’ and really appreciate you taking the time out to share your experience with us. Thank you for your business. Cheers, Westbank Cleaners

 

Dan E.
Staff was very professional and friendly.
Business Response:
Thank you so much for your kind words, Dan. We will make sure to keep earning your business daily! Kudos to the staff and crew at your WB location. Cheers, Westbank Cleaners

 

Matt
Business Response:
Wow – thanks for the Five Star Review, Matt! We will make sure to keep earning your business daily.

 

kenziek11
Business Response:
Thank you for the Five Star Review! We will make sure to keep earning your trust and business daily!

 

Sally C.
Friendly, prompt and great job with my bed spread
Business Response:
Wow, we are tickled pink that you enjoyed our services! Thank you for the kinds words – we will make sure to keep earning your business with all of our Concierge services. Cheers, Westbank Dry Cleaning

 

Dana J.
Staff are friendly and a joy to interact with.
Business Response:
Thank you so much for your kind words, Dana. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thank you again for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Mary and John V.
Westbank Cleaners has THE BEST customer service in Austin! John makes it a point to know his customers and always treats my requests with a smile! When I need occasional same-day turnaround it’s never a problem. In fact whenever I drop something off in the morning it is available for pick up same day without my even asking! Other cleaners I used to use made it seem like I shouldn’t be asking for such quick turnaround. Westbank also sends me a text reminder when my items are ready for pick up—I love that!
Business Response:
Wow, what a resounding testimonial – thank you so much for your kind words, Mary And John. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Robert S.
Always prompt, courteous, and personable.
Business Response:
Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

Mikey Ehwa
Wonderful service and prices make me hungry for more.
Business Response:
Thanks for the Five Star Review! We can most certainly provide more: check out our website for more of our Couture coupons, open your own account and download the App. Always working to keep making life easier for you. Thank you for allowing us to service your garment needs.

 

Jacklyn Hartwell
Fantastic service! The young man found my coupon which I had lost.
Business Response:
Great! We are happy that the coupons were recovered. You might want to open your own account and/or download our App (they can be applied automatically) for easier coupon tracking. Both your account and the App can be found on our website. Thank you for your business!

 

KAREN M.
You were able to remove head and neck oils from a chair cushion. These had been in place for several years! Marvelous result!
Business Response:
Thank you so much for your kind words, Karen. We really happy and appreciative that your garments came out looking good! Thank you taking the time out to share your experience with us. Cheers, Westbank Cleaners

 

Christina Claypool
Very quick service and friendly staff. Unfortunately was unable to get small mud stain out of the hem of my dress. Wish they could have fully cleaned it.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Christina. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would like to have it re-done and make sure it’s taken care of correctly; please bring it back in and we will make it right.

 

Deborah M.
The attendant was very pleasant- apparently new and chatted lightly about her experience with her new job. She will be an excellent employee I believe.
Business Response:
Thank you so much for your kind words, Deborah. We really appreciate you taking the time out to share your experience with us. Thank you for the Five Star Review! Cheers, Westbank Cleaners

 

Danielle Hackmey
Friendly staff and good cleaning
Business Response:
Thank you so much for your kind words, Danielle. We really appreciate you taking the time out to share your experience with us. We appreciate and thank you for the Five Star Review! Thank you for your business. Cheers, Westbank Cleaners

 

Lisa and Scott C.
West Bank is always efficient and our clothes are well-cared for without having a chemical smell.
Business Response:
Thank you so much for your kind words, Lisa and Scott. We really appreciate you taking the time out to share your experience with us. We are happy that you enjoy all of the small details that go into your garment care – thank you for noticing. We will make sure to continue earning your business daily! Cheers, Westbank Dry Cleaning

 

PETER C.
Westbank cleaners has a laid back, professional vibe to it that you can feel as soon as you walk through the front door. My experience was that they were thorough & fast. I took 7 pants to be cleaned & was notified that they were ready 5 hours sooner than expected the next day. Great people!
Business Response:
#Awesome – thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us. Kudos to the staff and crew who make it happen for you at the store and at the plant. Thank you for your business! Cheers, Westbank Cleaners

 

Julie W.
Easy breezy! Kind service, reasonable rates, ready as expected, clothing returned in good condition. 😊
Business Response:
Thank you so much for your kind words, Julie. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Renie K.
Great fast service.
Business Response:
We will always be fast for you – thank you so much for your kind words, Renie. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Dry Cleaning

 

Michael M.
I was told at the counter I had a 25% off my order as an incentive to come back to Westbank, per a series of texts I received. Evidently, that verbal offer made by the counter attendant was not applied to my order in the system and I had to tell the different person at the counter. He offered me $10.00 off from a coupon. He then said he would take care of it and he adjusted something to reduce it but I am not sure if he did something greater than 25% or something less than that. I am not chasing pennies here, only a consistent offer applied to my order and clearly shown on a single receipt.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Management will contact you to rectify the situation and make it right. We apologize for the inconvenience.

 

Jeff K.
Best service ever!
Business Response:
We love giving good service! Thank you so much for your kind words, Jeff. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Dry Cleaning

 

Greg H.
Tom has been terrific to work with, helping to get shirts REALLY well-starched with impeccable pressing and placket finishes. He wasn’t satisfied to just say, “Oh, well – nobody does it any better these days,” but instead kept exploring different ideas until we finally hit on the formula. I’m a Westbank Dry Cleaning customer for the rest of my career!
Business Response:
Thank you so much for your kind words, Greg. We really appreciate you taking the initiative to resolve the issue and to then share your experience with us online. Thanks to Tom and the rest of the staff and crew that make it happen for you at Westbank! Cheers, Westbank Dry Cleaning

 

Kyle J.
The attention to details like small coffee stains, the timeliness of getting clothes done, the friendliness of the staff, the small repairs they do when needed…these are the reasons I continue to use Westbank Dry Cleaning in Davenport Village. Now, if they had a secure drop-off window for afterhours…
Business Response:
Hi Kyle; we really appreciate you taking the time out to share your experience with us. We do have drop-off service plus online accounts and/or App which help with communication and accessing your information. We also provide complimentary pick-up and drop off. Thank you for the Five Star Review and we will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

lill gentry
Needed a ball gown pressed and other cleaners couldn’t do it. It was done perfectly and on time. Very happy w their service and the results.
Business Response:
Good to hear Lill Gentry – we are pleased to hear that your garment was looking good for the ball. Thank you so much for letting us be of service! Thanks for the Five Star Review.

 

Kurt S.
Always pleasant personnel. Great service!
Business Response:
Thank you so much for your kind words, Kurt. We really appreciate you taking the time out to share your experience with us. We will make sure to keep working our services to earn your business daily – thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Jan J.
So happy large comforters and quilt and duvet covers return so quickly lately. Used to take a week.
Business Response:
Thank you so much for your kind words, Jan. We really appreciate you taking the time out to share your experience with us. We appreciate the shout-out and thank you for your business! Cheers, Westbank Dry Cleaning

 

Chris and Bei B.
Top, top, top notch custom service and dry cleaning. I won’t go anywhere else.
Business Response:
Thank you so much for your kind words and loyalty Chris and Bei. We sincerely thank you for commenting about your experience with us! We will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

Steve D.
The service was courteous and the same-day turnaround much appreciated.
Business Response:
Thanks for the comment on our services Steve; your feedback is appreciate very much. We are happy that we could be of service. Cheers, Westbank Dry Cleaning

 

Patricia S.
They always greet you and have provided service for me going on 10 years plus.
Business Response:
Thank you so much for your kind words, Patricia. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business for another 10 years! Thank you! Cheers, Westbank Dry Cleaning

 

Bob S.
Always great service!
Business Response:
Thank you so much for the Five Star Review, Bob. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Tony C.
Always on time, always courteous at the desk and excellent workmanship at the cleaners.
Business Response:
Thank you so much for your kind words, Tony. We will make sure to keep earning your business daily – thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Kim Y.
This was my first experience with Westbank and I have nothing but good things to say! I love the conveniences that they offer (the app, after hours drop off & delivery) as well as the service I’ve received. They were polite, timely & professional. Thank you.
Business Response:
Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience with us. We are happy that the staff and crew could be of service. Thank you so much for the

 

Richard Middleton
Business Response:
Wow – thanks for the Five Star Review Richard! We will continue to earn your business daily with all of our services.

 

Dawnelle D.
I was very pleased with the customer service at Westbank Cleaners. They go above and beyond!
Business Response:
#Awesome – thank you so much for your kind words, Dawnelle! We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. Cheers, Westbank Cleaners

 

Edward L.
West Bank is convenient, consistent and turnaround is like clockwork, most times same day service. Everything you ask for in a cleaners.
Business Response:
Thank you so much for your kind words, Edward. We really appreciate you taking the time out to share your experience with us. We love hearing from awesome customers like you – thank you so much for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Julie T.
Westbank makes everything SO easy—we can’t imagine life without them! Living downtown, the pickup & delivery service to our building works like a dream. And if we ever need a faster turnaround, the Frost Bank tower location is very convenient, and the staff there could not be more helpful. The app is great, too.
Business Response:
Thank you so much for your kind words, Julie. We really appreciate you taking the time out to share your experience with us. We appreciate the kudos for our services, staff and rest of the team that makes it happen for you! Thanks for the Five Star Review Cheers, Westbank Dry Cleaning

 

LaRee M.
Work always well done, quick and timely pick-up!
Summer clothes wash and wear, no dry clean needed lately!
Business Response:
Thank you so much for your kind words, LaRee. We really appreciate you taking the time out to share your experience with us. We will always be there for you wash-n-fold and dry cleaning – just for you! Thanks for the Five Star Review. Cheers, Westbank Cleaners

 

Greg and Kathy S.
Always predictable!
Business Response:
Thank you so much for your kind words, Greg And Kathy. We really appreciate you taking the time out to share your experience with us. We love predictable customers – we will make sure to earn your business daily! Cheers, Westbank Cleaners

 

Terry T.
Service was excellent, on time front counter personnel was professional
Business Response:
Thank you so much for your kind words, Terry. We really appreciate you noticing and taking the time out to share your experience with us. Kudos to our staff and crew for making your recent experience positive. Thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Vivien C.
Well done, quickly and efficiently
Business Response:
We sincerely appreciate you taking the time out to share your experience with us, Vivian! We will make sure to keep earning your business daily. Thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Patty K.
The staff at both locations I visit are always friendly, helpful, positive, cheerful and kind! Always a pleasure to stop in, thank you!!! : )
Business Response:
Thank you so much for your kind words, Patty. We really appreciate you taking the time out to share your experience with us. Kudos to our staff and crew for always helping you out! Thank you for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Mary Ann C.
Absolutely Horrible. 23.00 dollars for a dress. No collar no sleeves no buttons no zipper no lace— straight black dress. Will never go back to that cleaners again and will let everybody I know how expensive it is. Also they do not have a price sign place inside of business.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Mary Ann. We appreciate your comment about pricing. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner.

 

Carol and Phil L.
Excellent service. Very polite and courteous!
Business Response:
Wow – super! Thanks Carol and Phil for awarding us a Five Star Review. We will make sure to keep working our services to earn your business daily. Cheers, Westbank Cleaners

 

Austin N.
Ya’ll are awesome! I feel totally taken care of. There’s a seamless handoff from me to you to me. Always precise. Always prompt. Always clean and professional. It’s in the details, like finding my special collar stays that I forgot to remove from a favorite shirt.
Business Response:
Thank you so much for your kind words, Austin. Thanks for the Five Star Review and we will make sure to keep earning your business with our special Concierge services (just for you!). Cheers, Westbank Dry Cleaning

 

Terri R.
So friendly and great service
Business Response:
Thank you so much for your kind words, Terri. We really appreciate you taking the time out to share your experience with us. We will make sure to keep #MakingLifeEasier with all of our Concierge services that you enjoy already. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Mireille E.
One woman’s dress shirt dry cleaned perfectly. 1 day turn around. Very Proff,
Business Response:
Thank you so much for your kind words, Mireille. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thank you so much for allowing us to service your garment needs! Cheers, Westbank Dry Cleaning

 

Michael C.
The best customer service I’ve ever experienced at a dry cleaners!
Business Response:
Thank you so much for the Five Star Review and the resounding endorsement, Michael. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Dry Cleaning

 

James 🙂 L.
Convenient to where we live and nice person at the cash register.
Business Response:
Thank you for the Five Star Review and for your kind words, James. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Cleaners

 

Byron Barthelemy
Business Response:
Thank you for the Five Star Review, Byron. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Joshua L.
Every item I’ve taken to Westbank has come back to me in better condition.
Business Response:
Cool – thank you so much for your kind words, Joshua! We really appreciate you taking the time out to share your experience with us. We are happy to keep working our magic and making your garments look good! Cheers, Westbank Dry Cleaning

 

Carolyn B.
As always, pleasant greetings; responsive to requests; timely turnaround… the secret to your great service is consistency! Thank YOU!
Business Response:
Thank you so much for your kind such a great recommendation, Carolyn. We really appreciate you taking the time out to share your experience with us. Thank you for the Five Star Review. We will make sure to keep working daily to earn your business. Cheers, Westbank Cleaners

 

Spencer Palmer
Business Response:
Wow! Awesome! Thank you so much for the Five Star Review Spencer – we are happy that we could be of service. We will make sure to keep earning your business daily.

 

Debbie Robertson
I never have tried your cleaners, but was extremely pleased with the service and will definitely be a customer from now on. Not that I have much that needs dry cleaning but when I do I will be back.
Business Response:
Hi Debbie – thanks for the shout out – we will continue to keep earning your business for all your dry cleaning and laundry needs. Thank you for the Five Star Review!

 

Sofia D.
The only complaint I have is that it’s expensive compared to most. $20 a dress can be outrageous when you need multiple dresses dry cleaned. My suggestion would be to lower the price per dress when customers bring in multiple.
Business Response:
Thank you so much for your suggestions, Sofia. We really appreciate you taking the time out to share your experience with us. We do have Seasonal specials on our website and also coupons on our App that can be applied automatically. Please make sure to inquire on our Rewards Club. Thank for your business! Cheers, Westbank Dry Cleaning

 

Monique Creamer
Business Response:
Wow – thanks Monique! We appreciate you leaving us a Five Star Review. We will make sure to keep working to earn your business daily!

 

Quincy E.
My experience both times was wonderful.
My wait was my only concern. There was a person ahead of me who was setting up
The pick up and delivery of his dry cleaning. It took about 10 plus min. Not the staff persons problem, she was asking all the right questions. The person who was getting the account had a lot of questions.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Quincy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. You might want to try our free pick-up and delivery service and/or download out App. Both come with SMS/text messaging services. We have a new feature on the App called “On My Way” and it will help alleviate the wait. We are always looking for ways to #KeepMakingLifeEasier with modern technology. Thank you for your business! Westbank Cleaners

 

Thomas Kirschenmann
Business Response:
Thanks for the Five Star Review Thomas! We will continue to keep your garments looking good as always.

 

Tammi G.
Actually these were a friends, I refused to let her take them anywhere else. Insisted she try you all and she was very satisfied. Thank you all for doing such a great job!!
Business Response:
Thank you so much for your kind words and recommending us to your friends, Tammi. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

David Cruz
Business Response:
Hi David; thanks for the Five Star Review! We appreciate the shout out on Google. Cheers!

 

Susan S.
In addition to regular dry cleaning of suits and dress, I had a problem shirt with stains. Everything came out great, and the shirt is like new. Thank you, Westbank!
Business Response:
Thank you so much for your kind words, Susan. We really appreciate you taking the time out to share your experience with us. Thanks or the Five Star Review and happy to help keeping your garments looking good! Cheers, Westbank Cleaners

 

Tim and Pam M.
Convenient & Quality is good, but prices are astronomical – need to find another cleaners – or you could come closer to market rates and I could stay – your call
Business Response:
Thank you so for taking the time for commenting, Tim and Pam. We are glad you are satisfied with the customer service and cleaning quality you received on your clothing. We also appreciate your comment about pricing. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner. We provide Seasonal coupons (online and on our App) plus Westbank has a Rewards club that is trackable online! Thanks for your business. Cheers, Westbank Dry Cleaning

 

Faizan S.
The service is just too expensive. Two dress pants and three shirts cost me almost $35.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Faizan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We do have a rewards club that you might want to inquire about and we also have Seasonal coupons on our website and on our App. Thanks for your business. Cheers, Westbank Dry Cleaning

 

Dawn B.
Delivered perfect garments in 24 hours. Highly recommend.
Business Response:
Wow! Thank you so much for your kind endorsement, Dawn. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Cleaners

 

Wendi W.
Great Service!
Business Response:
Thank you so much for your kind words, Wendi. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Kay B.
I have always been treated with respect when I go to Westbank Cleaners.
Business Response:
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Cleaners

 

Richard J
Business Response:
Thank you so much for the Review, Richard. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

Richard H.
Cleaning was fine, but I had asked to have a shirt’s sleeve buttons repositioned which was not done. Apparently, I will have to try again next time.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Richard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (512) 477-2222 and we’d be happy to help you out so we can resolve this issue. We apologize for the inconvenience.

 

Jon Champeny
Business Response:
Thank you so much Jon! We appreciate the Five Star Review and will work daily to earn your business.

 

Betty Littrell
Business Response:
Genius! Thank you so much for the Five Star Review Betty – we will make sure to keep earning your business daily.

 

Chris Z.
Inexpensive!
Business Response:
Thank you so much for your kind words, Chris. We really appreciate you taking the time out to share your experience with us. Thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Tom K.
Once again great service.
Business Response:
Thank you so much for your kind words, Tom. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. Thank you for the Five Star Review! Cheers, Westbank Cleaners

 

Augusto Mandelli
Business Response:
Wow! Thank you for the Five Star Review Augusto! We sincerely appreciate you taking the time and commenting. We will make sure to keep earning your business daily.

 

Gary C.
Westbank usually does a great job. A bit pricey, though.
Business Response:
Thank you for your feedback. We are glad you were satisfied with the customer service and cleaning quality you received on your clothing. I also appreciate your comment about pricing. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner.

 

Sharon Schweitzer
Charles & Westbank Drycleaning provide outstanding customer service for us at the W Residences. Charles goes above and beyond to pick up our cleaning on days it’s not scheduled and bring it back early when we have travel or special occasions. Our clothes are dry cleaned beautifully every time. 5 stars! Thank you.
Business Response:
Thank you so much for the Five Star Review of our services and of course Charles our Route Manager extraordinaire! Kudos to the staff and crew at the store and plant that all make it happen for you. Thank you for your business and Charles will make sure to keep earning your business daily.

 

Sharon and John S.
Charles & Westbank Drycleaning provide outstanding customer service for us at the W Residences. Charles goes above and beyond to pick up our cleaning on days it’s not scheduled and bring it back early when we have travel or special occasions. Our clothes are dry cleaned beautifully every time. 5 stars! Thank you!
Business Response:
Thank you so much for your kind words and your outstanding recommendation of Charles. We hear he is phenomenal! We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review. Cheers, Westbank Cleaners

 

Peter M.
I am new to the neighborhood and this was my first visit with Westbank. John is extremely courteous and helpful and the job done on three pair of slacks (testing before bringing a full load) was very good with good attention paid to spots that i highlighted with John.
Business Response:
Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us. Please speak with John again so that he could take good care your garments and account. Thank you for your business and of course the excellent Five Star Review! Cheers, Westbank Dry Cleaning

 

tina cupito
Friendly staff and very helpful.
Business Response:
Thanks for the Review – we sincerely appreciate taking the time to write! We will make sure to keep working daily to earn your business.

 

M Kabrane
5 star quality and service.
Business Response:
Thank you so much for the resounding endorsement of our dry cleaning services – we sincerely appreciate you taking the time. We will make sure to keep earning your business daily!

 

Frank J.
Clothes Always delivered on time. Better than a 98% success rate on cleaning and laundry. Do overs are never a problem. Wonderful staff at downtown location where I am always greeted by name. Great pick up and delivery service. I feel like I get what I pay for.
Business Response:
Wow thanks for the #awesome testimonial, Frank! We really appreciate you taking the time out to share your experience with us. We will make sure to continue earning your business daily. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Richard and Jackie S.
I had a special delivery request although my clothes were in process, they were able to change the delivery.
Business Response:
Thank you so much for your kind words, Richard and Jackie. We really appreciate you taking the time out to share your experience with us. We are pleased that we could be of service! Thank you for choosing Westbank for your dry clean and laundry needs. Cheers, Westbank Dry Cleaning

 

Laura Belles
I used Westbank for the first time this week and will definitely be making them my dry cleaner. Great work, great service!
Business Response:
Wow, we love Five Star Reviews from first time customers like you! We will make every effort to keep earning your business daily.

 

Michelle M.
We have used Westbank cleaners for many years. The folks are always courteous, friendly and helpful. Our garments, blankets etc. always come out great! Love you guys.
Business Response:
Thank you so much for your kind words, Michelle – we really appreciate you taking the time out to share your experience with us. We sincerely hope that we will continue to earn your business daily and you will be returning for many more years to come! Cheers, Westbank Dry Cleaning

 

ZHIHONG LIAO
Business Response:
Thanks for the Five Star Review – we will continue to earn your business daily! Many thanks.

 

Margie B.
Removed red wine stain. Thanks
Business Response:
We sincerely thank you so much for your kind words, Margie and really appreciate you taking the time out to share your experience with us. Thanks for the #awesome testimonial on red wine stains! Cheers, Westbank Dry Cleaning

 

Aldo w.
My washing/dry cleaning instructions were followed to a T. Service was great. My only reservation would the prices.
Business Response:
Thank you so much for your kind words, Aldo. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. You might want to check out our website for Seasonal specials and/or also download our App (the coupons can be applied automatically to your account)! Thank you for your business. Cheers, Westbank Dry Cleaning

 

Rebecca S.
Always a pleasure!
Business Response:
The pleasure is ours – thank you so much for your kind words, Rebecca. We really appreciate you taking the time out to share your experience with us. Cheers, Westbank Dry Cleaning
 
 

 Shaun Jordan
Fantastic service!!
Business Response:
Thanks for the Five Star Review Shaun! We will make sure to keep earning your business daily!

 

Shelley Parker
Business Response:
Thanks for the Five Star Review Shelley – we will make sure to keep earning your business daily!

 

Linda and Don W.
Clean prompt service from friendly clerk.
Business Response:
Thank you for taking the time to review us. We strive to get it right and when someone notices and gives us a social shout out we really appreciate it. We love hearing positive feedback about our service and quality. We’re so glad you gave us a try and hope we can continue earning your business!

 

Clyde Coufal
Great place!!!
Business Response:
#Awesome! Thanks for the recommendation Clyde – we will make sure to keep earning your business daily.

 

Sherry G.
Fast service, usually next day, and reasonably priced for cleaning men’s dress shirt and pants ($16). I very much dislike ironing and starching so this is well worth the time washing, drying correctly and ironing. They are open until 7pm most days and nearby (3miles). Reliability is important so I would absolutely recommend Westbank Cleaners!!!
Business Response:
Thank you for taking the time to review us. We strive to get it right and when someone notices and gives us a social shout out we really appreciate it. We love hearing positive feedback about our service and quality. We’re so glad you gave us a try and hope we can continue earning your business! You might want to try our free pick-up and delivery service via our App; we bring the cleaners to you at no extra charge.

 

Jack D.
The staff is always efficient and courteous, and our cleaning comes back clean and pressed.
Business Response:
Thank you so much for your kind words, Jack. We really appreciate you taking the time out to share your experience with us. We will make sure to keep working daily to earn your business with an excellent product! Thank you for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Jon and Lisa B.
Love your customer service
Business Response:
Thank you so much for your kind words, Jon And Lisa. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Christopher Francis
I love this establishment! They always remember my name and clothes are always done ahead of promised times. Can’t recommend this place more.
Business Response:
Wow – we love the good testimonial, Christopher – thank you so much for the Five Star Review. We will make sure to continue to keep earning your business daily!

 

Libby Sharp
Friendly service and wonderful quality dry clean. It’s not as cheap as some places in town, but they handle precious garments beautifully and quickly. Worth the price!
Business Response:
Awesome! Thanks for the Five Star Review Libby – we will make sure to keep earning your business daily.
 
 
 

Patty H.
Courteous , quick, pleasant
Business Response:
Thank you so much for your kind words, Patty. We really appreciate you taking the time out to share your experience with us. Thank you for your business and the Five Star Review. Cheers, Westbank Cleaners

 

Carol N.
Great work, but expensive!!
Business Response:
Thank you for your feedback. We are glad you were satisfied with the customer service and cleaning quality you received on your clothing. We also appreciate your comment about pricing. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner. Please ask about our Seasonal specials, our Rewards Club and coupons in our App!

 

Melissa H.
Always professional and courteous when I drop off and pick up-items; items are always in great shape when returned; I trust Westbank with my items.
Business Response:
Thank you so much for your kind words, Melissa. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Ove Handbags
Business Response:
Wow! We love seeing Five Star Reviews – thanks Ove! We will continue to earn your business daily with our complete array of Concierge services.
 

 

Robert C.
We had a very difficult stain to remove but you persisted and it looks great
Business Response:
Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us and we are happy that the stains were removed! We appreciate your business thank you for your loyalty. Cheers, Westbank Cleaners

 

Jarrod W
Very friendly and prompt service. Great staff!
Business Response:
Thank you for taking the time to review us on Google. We strive to get it right and when someone notices and gives us a social shout out we really appreciate it. We love hearing positive feedback about our service and quality. We’re so glad you gave us a try and hope we can continue earning your business!

 

Jim H.
Everything is great except the price!!!!!!
Business Response:
Thank you so much for your kind words, Jim. We really appreciate you taking the time out to share your experience with us. You might want to try our Seasonal specials page on our website and sign up for your online account. We have our App which allows you to apply the specials by pressing them and automatically to your account too. Did you inquire about our Rewards club that gives back? Cheers, Westbank Dry Cleaning

 

Nancy and Richard E.
You are always so nice and you take very good care of my garments, but my jacket had a spot that you didn’t get out, along with your “attention: spot” care tag, but a Tide-to-Go pen took it right out. So . . .
Business Response:
Thank you for providing your feedback and letting us know about this issue, Nancy And Richard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be happy to have anything re-done and will always aim to resolve any issue with any of our services. We aim to provide the best in services. We sincerely apologize for this inconvenience and will make sure to keep earning your business daily.

 

Alinda Cox
Business Response:
WOW! Thanks for the Five Star Review Alinda – much appreciated. We will continue to earn your business daily.

 

Kevin C.
Your prices are too high for shirt laundering…. more than what I paid in San Francisco!
Business Response:
Thank you for your feedback. We are happy that you were satisfied with the customer service and cleaning quality you received on your clothing. I also appreciate your comment about pricing. We decided a long time ago that our top priority is to provide the quality and care that our customers deserve, rather than to cut corners by cutting our prices. We hold ourselves to a higher standard in all aspects of our business. We believe in doing the job right, which means treating your clothes with the utmost care, hiring skilled technicians and supporting their continuing education and training, using eco-friendly, natural products and providing extras like freshly filtered cleaning solution after each load, hand finishing and superior spot removal. We hope that you can factor in these extras when choosing a dry cleaner. Thank you for commenting and the Five Star Review! Please inquire on our Rewards Program.

 

Aida D.
The Tarrytown location. The ladies that are there right now behind the counter not only are pleasant, helpful, and friendly! Amy is also so helpful and gives great customer service! Thank you Westbank team!
Business Response:
Thank you so much for your kind words, Aida. We really appreciate you taking the time out to share your experience with us. Kudos to the Westbank team including staff and crew that keep your garments looking good. Thank you for the Five Star Review! Cheers, Westbank Cleaners

 

Jan J.
My order was ready very quickly, loved getting reminder text and dry cleaning job was excellent.
Business Response:
Thank you so much for your kind words, Jan. We really appreciate you taking the time out to share your experience with us. We love the SMS/text – so many of our customers love it too! Thanks for the Five Star Review – we will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

Jimi Ballard
Westbank has been my dry cleaner of choice for over 20 years. Their staff is always courteous (especially John) and the quality of their cleaning is excellent.
Business Response:
Kudos to John at our Frost Tower location! Thank you Jimi – we sincerely appreciate the Five Star Review shout out. We will make sure to earn your business daily.

 

Carol F.
Clothes are ready on time, no dry cleaning odor, cottons are crisp and smart. Staff always upbeat and pleasant and happy to help an old lady with her order to the car. Does not get any better. Carol Fowler
Business Response:
We really appreciate you taking the time out to share your experience with us, Carol – thank you so much for commenting on our services and quality work! Kudos to our excellent staff and crew for providing you with the best. Thank you for your business. Cheers, Westbank Cleaners

 

Nina H.
The woman at the counter is always the most pleasant customer service person I’ve encountered. (I even asked her how she became so polite and friendly.).
Business Response:
Thank you so much for your kind words, Nina. We really appreciate you taking the time out to share your experience with us. We will keep working our services and doing a great job on keeping your garments looking good. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Lisa and Scott C.
Westbank cleaners consistently provide quality dry cleaning in convenient locations, using environmentally sensitive techniques. Their team is always helpful and friendly, and service is quick and efficient.
Business Response:
Thank you so much for your kind words and awesome testimonial, Lisa and Scott. We really appreciate you taking the time out to share your experience with us. Kudos to our staff and crew for their service and making sure your garments are well cared for. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

April McCreight
Elegant looking store, smelled really nice/fresh, friendly personnel, great job on the clothes!!
Business Response:
Awesome – thanks April! We do not use harsh chemicals in the fluids/laundry and the same goes for our stores. Thanks for noticing – and of course – thank you for the Five Star Review!

 

Ron F.
My garment was ready for me to pick up in fast order
Business Response:
Thank you so much for your kind words, Ron. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thank for the Five Star Review! Cheers, Westbank Cleaners

 

Robbin Kersey
Business Response:
Wow, thanks for the Five Star Review Robbin! We will make sure to keep earning your business daily.

 

George S.
Great work as usual
Business Response:
Thank you for taking the time to comment and award us a Five Star Review, George. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Leah M.
Always friendly, fast and high quality!
Business Response:
Thank you so much for your kind words, Leah. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Thanks for the Five Star Review. Cheers, Westbank Cleaners

 

Tony C.
Excellent quality service; very easy to drop off and pick up; really appreciate the attention to detail.
Business Response:
Wow, awesome testimonial – thank you so much for your kind words, Tony. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily. Thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Catherine Gerber
Service the way it’s supposed to be! Take advantage of the first class complimentary pickup and delivery service whether you need it once a month or twice a week. The manager, David, is the consummate professional and all around good guy! You will even meet him driving around in your neighborhood! Best service company that I’ve dealt with in Austin!
Business Response:
Thank you for taking the time to comment and compliment WDC; we sincerely appreciate it. We heard that David was tops in service too. We will make sure to keep earning your business daily! 👏

 

Allison G.
Great, friendly service
Business Response:
Thank you so much for your kind words, Allison. We really appreciate you taking the time out to share your experience with us. We will keep #MakingLIfeEasier with everything that we do for customers like you – thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Joe M.
Super!!!!!
Business Response:
Thanks Joe, we think you are a super customer! We appreciate taking the time to comment and award us the Five Star Review.

 

Johnny D.
Everyone is always really friendly and helpful! I’m a regular now thanks to all the great customer service!
Business Response:
Thank you so much for your kind words, Johnny. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily! Cheers, Westbank Dry Cleaning

 

Carolyn B.
Service is always prompt; staff engaging. Simply a pleasant place to do business. Thank you.
Business Response:
Thank you so much for your kind words, Carolyn. We really appreciate you taking the time out to share your experience with us. We will continue to earn your business daily. Thank you for the Five Star Review! Cheers, Westbank Cleaners

 

Cindy S.
Like your cleaning, but it’s sooo expensive!!!
Business Response:
Thank you for providing your feedback and letting us know about this issue, Cindy. You might want to try our Seasonal specials page and also App on our home page. We also do more than just dry cleaning – we work all of our services for you and our community that we service plus we always stand behind our work – guaranteed. Thanks for your business.

 

Erica A.
That stain is GONE! Plus, a very personable man at the checkout counter.
Business Response:
Great – we love hearing customer ‘stains are gone’ compliments! Thank you so much for your kind words, Erica. We really appreciate you taking the time out to share your experience with us. Thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Ron and Sandy B.
I moved to Bastrop Texas 5 months ago but will continue to come to Austin for my special cleaning and laundry needs. West Bank is The Best!
Business Response:
Wow! Thank you so much for your kind words, Ron and Sandy. We really appreciate you taking the time out to share your experience with us. We’ll make sure to keep earning your business daily – thanks for the Five Star Review. Cheers, Westbank Cleaners

 

John-Carlon Cognetti
Stopped by the William Canon/MOPAC location. The location itself was kind a tucked away and hidden, signage was a little misaligned, but we needed dry cleaning. I had 1 piece and my roommate had 3 pieces, the guy was had a bit of trouble with the computer system. He was fine, but didn’t explain how expensive it would be. If we knew service for one piece was going to be $12, we would have gone elsewhere.
Business Response:
Thanks for commenting John-Carlon, we appreciate you taking the time to comment about your recent experience. Our prices are posted on our website and a price list is given to any customer that asks at our stores. We are sorry that perhaps a price list was not given to you on this visit. We are more than just a dry cleaner as we work with your community in every aspect of giving back. We have many more benefits for you on our website: https://westbankdrycleaning.com including our Seasonal coupons and VIP Program rewards club. Last but not least – thank you for your business!

 

Joel Baker
Great service and very professional!
Business Response:
Awesome – thank you so much for taking the time to write and award us the Five Star Review!

 

Zinta Z.
Always timely and good shirt resolution
Business Response:
Thank you so much for your kind words, Zinta. Thank you so much for awarding us the Five Stars – we will make sure to continue to earn your business daily! Cheers, Westbank Dry Cleaning

 

Lisa and Chris A.
professional courteous friendly efficient
Business Response:
Thank you so much for your kind words, Lisa and Chris. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Ann M.
CASIS WESTBANK IS ALWAYS EXCELLENT
Business Response:
Thank you so much for your kind words, Ann. We really appreciate you taking the time out to share your experience with us. Kudos to the staff and crew at the store and plant for providing the best in services for you and all of our customers. Thanks for the Five Star Review – we aim to continue earning your business daily! Cheers, Westbank Cleaners

 

Pam and Mike B.
Awesome and fast service! The efficient clerk in store reviewed receipt and noticed error in our charges. He pointed out to me, corrected charges, and apologized. I received my order quickly, charges were corrected before I noticed, and I received excellent customer service. It was a pleasure! Thank you Davenport Store!
Business Response:
Thank you so much for your kind words, Pam and Mike. We really appreciate you taking the time out to share your experience with us. Kudos to our staff and crew at the Davenport store. Thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Michael P.
Called about product, when it would be ready. No one there to answer the phone on a Tuesday or Wednesday from midmorning till end of day each day.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We sincerely apologize for the inconvenience and will rectify the situation with the phone.

 

Charles S.
Dry cleaning is always done well. I received my dry cleaning back but not my bag. For some reason you had my cleaning bag and we’re unable to locate it for over a month. I got a text from you saying I had cleaning ready for pick up but it was actually my long lost bag.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Charles. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (512) 327-9700 so that we could rectify the situation. We apologize for the inconvenience and patience in getting this resolved.

 

Tom W.
Very quick and easy. Courteous service.
Business Response:
Thank you so much for your kind words, Tom. We really appreciate you taking the time out to share your experience with us. We will continue to earn your business daily – thank you for the Five Star Review! Cheers, Westbank Cleaners
 

 

Joan M.
Your cleaning and pressing is done well and in a timely fashion.
Thanks!
Business Response:
Thank you so much for your kind words, Joan. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review – we will work on earning your business daily! Cheers, Westbank Cleaners

 

Rick Haddad
Business Response:
Wow! Thanks for the Five Star Review – we will make sure to keep earning your business daily.

 

Catherine C.
I loved working with this company! I needed 22 tablecloths for my wedding pressed and delivered. They made it happen! The prices they offered were phenomenal and they delivered on a weekend! Charles was so easy to work with and kept me in the loop every step of the way! I will definitely come back here! I highly suggest this company!!!!
Business Response:
Thank you so much for your kind words, Catherine. We really appreciate you taking the time out to share your experience with us. We hear that Charles the Route Manager is tops – kudos to the staff and crew that keeps making you and your events look good! Thank you for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Catherine Crass
I loved working with this company! I needed 22 tablecloths for my wedding pressed and delivered. They made it happen! The prices they offered were phenomenal and they delivered on a weekend! Charles was so easy to work with and kept me in the loop every step of the way! I will definitely come back here! I highly suggest this company!!!!
Business Response:
Thank you so much for your kind words, Catherine. We really appreciate you taking the time out to share your experience with us. We hear that Charles the Route Manager is tops – kudos to the staff and crew that keeps making you and your events look good! Thank you for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Donna T.
As always for the past 20 years or more; always delivers with the quality I’ve come to expect.
Business Response:
Thank you so much for your kind words, Donna. We really appreciate you taking the time out to share your experience with us. We will keep working daily to earn your business for the next 20 years! Cheers, Westbank Dry Cleaning

 

Heather B.
Clothes look great. A little pricey, so don’t take all my cleaning there.
Business Response:
Thank you so much for your kind words, Heather. We really appreciate you taking the time out to share your experience with us and give us a Four Star Review! For your info we do have Seasonal specials on our home page [https://www.westbankdrycleaning.com/spring-coupons/] and if you download the app the specials just need to be tapped and they will be applied automatically. Cheers, Westbank Cleaners

 

Mayra and Daniel A.
I am on crutches and can’t carry things. I went to pick up yesterday and the lady employee who was there and whose name I unfortunately cannot remember, very sweetly told me to go back to my car and sit, and she went back, got my laundry and brought it to my car and hung it up.
She was awesome!
Business Response:
Thank you so much for your kind words, Mayra and Daniel. We really appreciate you taking the time out to share your experience with us. Kudos to our store staff for being such help and going above and beyond. Thank you for the Five Star Review – we will make sure to keep earning your business daily. Cheers, Westbank Dry Cleaning
 

 

Michelle Scott S.
I thought employee was very helpful! My issue is the clothes did not smell fresh.
Business Response:
Thank you for providing your feedback and letting us know about this issue, Michelle Scott. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (512) 306-8118 and we’d be happy to help you out. We will be happy to re-work any of the garments to your satisfaction. We sincerely apologize for the inconvenience.

 

Chris L.
Very friendly staff.
Business Response:
Thank you so much for your kind words, Chris. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review and kudos to our stores and plant staff and crew! Cheers, Westbank Dry Cleaning

 

Marion H.
I dropped off a silk blouse with a terrible stain. I was assured they would try their best to get it out.
I was convinced I would never wear that blouse again, but I had to try.
I picked up my cleaning Saturday, and the blouse looked brand new. No trace of the stain! Amazing!! Thank you!!!
Business Response:
We love hearing good stories like this! Thank you so much for your kind words, Marion. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Karen K.
Quality work and service.
Business Response:
Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Sarah J.
Julio was so friendly and attentive
He made sure to treat me as a special customer. Thank you for making my day Julio There should be more people like you to make the world go round. Thank you. Thank you
Business Response:
Thank you so much for your kind words, Sarah. We really appreciate you taking the time out to share your experience with us. Thanks to Julio and the rest of the crew and staff at our stores and plant, we sincerely thank you for the accolades that they all deserve for bringing you the best in dry cleaning services! Cheers, Westbank Dry Cleaning

 

Whitney H.
Very nice employees. Great service and excellent dry cleaning
Business Response:
Thank you so much for your kind words, Ree. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! We will continue to earn your business daily!. Cheers, Westbank Dry Cleaning

 

Jeff Devine
John is always very helpful!
Business Response:
We always hear good things about John – he is simply the best! Thanks for the Five Star Review and social shout out!

 

Frank D.
Dropped it off, picked it up, no problem
Business Response:
Thank you so much for your kind words, Frank. We really appreciate you taking the time out to share your experience with us. We will make sure to keep earning your business daily – thanks for the Five Star Review! Cheers, Westbank Dry Cleaning

 

Margaret C.
Best service!
Business Response:
#Wow! Thank you so much for your kind words, Margaret! We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review – we will continue to earn your business daily. Cheers, Westbank Dry Cleaning

 

Kathy B.
Friendly, personable and my item was ready on time with a reminder text. Really convenient hours. Thx!!
Business Response:
Thank you so much for your kind words, Kathy. We really appreciate you taking the time out to share your experience with us. We are happy that you are pleased with our new SMS/text messaging services via our online portal. We also have the easy and simple to use App plus free pick-up and delivery! We look forward to keep earning your business daily. Cheers, Westbank Dry Cleaning

 

Lydia Irvin
Business Response:
We really appreciate you taking the time out to share your experience Five Star experience with us! We will continue to earn your business daily. Cheers, Westbank Dry Cleaning

 

Frank J.
Always friendly. Always on time. Always good looking clothes. Great pickup and delivery, also. What’s not to enjoy?
Business Response:
Thank you so much for your kind words, Frank. We really appreciate you taking the time out to share your experience with us. We will continue to earn your business daily – thanks for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Annette French
Efficient, friendly, quality service!
Business Response:
Thank you for the recommendation Annette we sincerely thank you for taking the time to comment! We will make sure to continue earning your business daily.

 

Tom K.
Once again, all our cleaning came back in great shape.
Business Response:
Thank you so much for your kind words, Tom. We really appreciate you taking the time out to share your experience with us. Thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Elizabeth L.
The young man who waited on me was polite and helpful.
Business Response:
Thank you so much for your kind words and the Five Star Review, Elizabeth. We really appreciate you taking the time out to share your experience with us. We will keep earning your business daily. Cheers, Westbank Dry Cleaning
 

 

Linda V.
Polite and pleasant staff;
Fast turn around and well done;
Business Response:
Thank you so much for your kind words, Linda. We really appreciate you taking the time out to share your experience with us. We will make sure to keep the excellent services that you deserve and continue to earn your business daily. Thank you for the Five Star Review. Cheers, Westbank Cleaners

 

Mark M.
Excellent service and staff. But I would prefer smaller gauge hangers.
Business Response:
Thank you so much for your kind words, Mark. We really appreciate you taking the time out to share your experience with us. We strive to keep the best option in hangers for all of our customers. Management will consider your request. Thank you for the Five Star Review – we sincerely appreciate it. Cheers, Westbank Dry Cleaning
 

 

Terry R.
Give Monty a raise!
Business Response:
Thank you so much for your kind words, Terry. We really appreciate you taking the time out to share your experience with us. Monty is awesome! We will have to see about that raise. Thanks for the Five Star Review Terry. Cheers, Westbank Dry Cleaning

 

Peter L.
Good and friendly neighborhood service
Business Response:
Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us. We will keep earning your business daily. Thank you for the Five Star Review. Cheers, Westbank Dry Cleaning

 

Nate S.
Drop off was simple and pick was a piece of cake! There’s a reason I’ve been with westbank for the past ten years!
Business Response:
Wow thank you so much Nate! We appreciate the Five Star Review and comments. We love our VIP customers like you – we aim to earn your business daily!

 

Theresa Loyola
I came into this store to see about some prices on my comforters. I was very impressed with how helpful the service was from the lady Ms. Aurora. She was so helpful and courteous even if she was busy. I will always recommend my friends to come to this store.
Business Response:
We appreciate you taking the time to comment and mention our co-workers, Theresa. Thanks for the Five Star Review!

 

Tito Bueno
Business Response:
Thanks for the vote of confidence Tito! We appreciate your business and thank you for the Five Star Review.

 

Diana Greco
Business Response:
Thanks for the Five Stars Diana! We will make sure to continue the great service and attention to details on your garments! Thanks!

 

Jan J.
Have been using their services since moving here and always satisfied.
Business Response:
Thank you so much for your kind words, Jan. We really appreciate you taking the time out to share your experience with us. We will keep earning your business daily! Thank you for the Five Star Review; it’s much appreciated. Cheers, Westbank Dry Cleaning

 

K C.
As usual well done
Business Response:
Thank you so much for your kind words, K. We really appreciate you taking the time out to share your experience with us. As usual, we will continue to work daily to provide the best in quality service and care of your garments. Thanks for the Five Star Review! Cheers, Westbank Cleaners

 

Betty D.
Good service and excellent cleaning-
Business Response:
Thank you so much for your kind words, Betty. We really appreciate you taking the time out to share your experience with us. We will continue to work and provide the excellent customer service and quality cleaning customers like you deserve. Many thanks! Cheers, Westbank Cleaners

 

William and Marilyn I.
Adrian is great! Personable, nice, and always has my clothes ready and waiting when I arrive to pick them up.
Business Response:
Thank you so much for your kind words, William and Marilyn. We really appreciate you taking the time out to share your experience with us. We all love Adrian who brings out the best in exemplary service to our Westbank customers! Cheers, Westbank Dry Cleaning

 

David Gedeon
Friendly staff.
Business Response:
HI David – thank you for the comments and Five Star Review – we will keep earning your business daily!
 

George S.
Great job, great service, and very timely
Business Response:
Thank you so much for your kind words, George. We really appreciate you taking the time out to share your experience with us. Thanks for the comments and the Five Star Review! Cheers, Westbank Dry Cleaning

 

Terri R.
Love getting text reminders when my clothes are ready!
Business Response:
Thank you so much for your kind words, Terri. We really appreciate you taking the time out to share your experience with us. Yes – our customers love the new SMS/text messaging via our online accounts! You might want to download our App too – all our coupons can be applied automatically by simply selecting them in the App. Thank you for the Five Star Review! Cheers, Westbank Dry Cleaning

 

John S Calderon
Amazing service super-fast and friendly service!!!
Business Response:
Wow! Thank you John – we sincerely appreciate the Five Star Review – we will keep working to earn your business daily!

 

ronnie hoffman
Great service. Kristin is always very helpful. She is very friendly and always greets me by name.
Business Response:
Thanks for the Five Star Review, Ronnie! We will continue to provide in best in Five Star service – thank you for your business.

 

Corrine B.
Everything when well.
Business Response:
Thanks Corrine – we really appreciate you taking the time to comment. We love our customers!

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Austin Dry Cleaning & Laundry Service

Are you on our Home Delivery service, but wish to pick your clothes up at the store for an even faster turnaround? Download the latest mobile app from Westbank Dry Cleaning to track the processing of your orders; get notifications for pickups; and view your account information, current specials, store locations, and more!

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